1. Clean and Tidy Space: Ensure the area is clean and free of clutter.
2. Adequate Space: Provide enough room for the provider to move comfortably and set up their tools or
equipment.

Please ensure your pets are safely contained in a separate area so they won’t interfere with the provider
or the appointment space.

1. Providers will bring the tools and equipment needed for your specific service.
2. Ensure the space is clean and ready for their setup upon arrival.

You can sign-up after downloading the app through the Google Play or Apple APP Store.
1. Enter your email and set a password then accept the Terms & Conditions. In follow-up, you’ll receive a
One-Time Passcode (OTP) via email. If you don’t see it in your inbox, check your spam or junk folder.
2. You can also sign-up using Google or Apple authentication by clicking on either of those options on the
sign-in page.

Your One-Time Passcode for completing your session can be found in the Appointment Details section
in the Bookings page in the My Air Spa application.

1. We recommend tipping in cash or via Venmo at the end of your appointment.
2. We’re adding in-app tipping very soon.

1. Go to the ‘Completed’ tab in the ‘Bookings’ section to view past appointments.
2. Select the provider you’d like to rebook and connect with them through the Home page, Providers
section, or Chat.

Health and safety is our top priority. If you have any concerns or issues, please contact us at:
1. Email: support@myairspa.com
2. Phone: (225) 588-0788

We offer a variety of onsite, remote, and virtual services for beauty, wellness, and self-care.
1. Download the app to see available services.
2. We’re continually adding more services, so check back often!

Select your desired service and click ‘Book Now’ to see providers nearby.

Select your desired service and click ‘Book Now’ to view providers willing to travel to your location.

After booking with a virtual provider, they will contact you with the virtual meeting details. If you do
not hear from them, feel free to contact them via the Chat section in the My Air Spa application.

Absolutely! In the Chat section, click the ‘+’ button in the top right corner, find your provider, and send
them a message directly.

1. 24+ Hours in Advance: You’ll receive a full refund, minus payment processing fees (approximately 3-
4% but may vary, based on Stripe’s policy).
2. Within 24 Hours: The full appointment cost will be charged and not refunded, as it’s difficult for
professionals to find another customer to fill that time on short notice.

1. Yes, appointments can be rescheduled through the app. Simply go to the ‘Booking’ section and select
the appointment you’d like to reschedule in Upcoming Bookings.
2. Be sure to reschedule more than 24 hours prior to your scheduled appointment time.
3. If you need to reschedule within 24 hours, please contact your provider through the chat session.
Normally, if you reschedule within 24 hours you’ll be required to pay for the service, similar to a
canceled appointment, and need to rebook.

All providers on My Air Spa are vetted for qualifications, education, licenses, and certifications before
being listed on the platform.

If your provider is late or fails to show, please contact support@myairspa.com or call (225) 588-0788 for
assistance.

1. We request you review the provider after your booking.
2. If you’re dissatisfied with your service, please contact our support team at support@myairspa.com or
(225) 588-0788 to share your feedback.

1. We are continually expanding to new areas. Download the app to see if services are available near you.
2. We welcome referrals, so please refer any professionals you know! We’re always looking to grow our
team of skilled providers.

Yes, you can book appointments on behalf of others through the app or purchase gift certificates through
our website: https://myairspa.com